Hackers siphon off refund money of 1500-plus Amazon customers

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An incident of fraudulent diversion of refunds meant for e-shopping Amazon customers by hackers to their own accounts of over 1,500 subscribers in Lucknow. The legal cell of Amazon filed a complaint on the basis of which an FIR was lodged against unknown hackers at Vibhuti Khand police station.

A large number of Amazon subscribers had been complaining that refunds were not being credited to their bank accounts. Following complaints, the company got an internal audit and reefing money of around 1,500 subscribers had been siphoned off by hackers into their own accounts. The cyber cell of Lucknow Police is now looking into the matter.
Amazon legal cell said it was for the first time such an incident was reported in the company and it started getting complaints on a regular basis almost every week from the month of June. Customers who wished to return their purchases were asked by Amazon to feature their bank accounts to their Amazon account profiles. An audit revealed that the incident was happening with those customers who used to give 'Cash on Delivery’.


An audit done by the company revealed that the money of product refund was released into the bank accounts of the customers but did not reach them. The legal adviser said the company was yet to calculate the exact amount by hackers but added that it ran into several corers of rupees. The hackers used to get access to the phone number of the customers and call them impersonating company officials.

They would ask them to reveal their OTP, as soon as it was generated and then replace the bank details of that customer with their own. Once the delivery boy would come to take back the parcel, the refund amount would be credited to the account of the hackers rather than customers.