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Over the previous few months, there has been a battle production between the government of India and the instant electronic messaging platform WhatsApp. The bone of contention has been handling the menace of fake news. In what can be termed as a giant step in reaching a compromise with the govt., Facebook-owned WhatsApp has finally appointed a govt. officer for India.
Komal Lahiri, who is that the senior director, global client operations and localization, WhatsApp has been roped in to be the govt. officer for India. For a short time currently, the government of India has wished WhatsApp to possess a ‘point of contact’ in the country. Looks feel like WhatsApp has finally ceded to the request.
Here’s what WhatsApp latest Announcement means for you:
Users can presently contact the grievance office through the app or via email. WhatsApp FAQ page states, To contact the Grievance Officer, please send an email in along with your criticism or concern and sign with an electronic signature. If you contact us few specific accounts, please embody your contact number in the total international format, at the side of the country code.
WhatsApp is giving a choice to raise any grievance through its app furthermore. User will require to go to Settings > Help > Contact Us to find seek out the relevant information required to try to, therefore.
Users will directly write to WhatsApp through the post and send the complaint grievance to its headquarters in Menlo Park at California.
The instant messaging platform is additionally giving the choice to complain a few specific accounts furthermore. If you contact us about a specific account, please embody your contact number fully international format, together with the country code, it expressed.
The FAQ page on WhatsAppadditional states that, If you are a law enforcement official, please browse our information for enforcement authorities and the way you will be able to contact us. This may are available handy once fake news germinates through WhatsApp.
WhatsApp has clearly expressed that Komal Lahiri is going to be primarily based out of its Menlo Park workplace in California.
According to her LinkedIn profile, Lahiri has worked with tech giants like Facebook, PayPal. She has been operating for WhatsApp for the past seven months.
IT Minister, Ravi Shankar Prasad had told Facebook that it wasn’t doing enough to deal with pretend news menace. One of every demand for the govt. had was to appoint a grievance officer.
In order to put more additional pressure on the social media large, the govt. had sent 2 notices. The primary one was sent in June whereas the second one followed a month later in July.
The apex court had last month detected a petition on WhatsApp not compliant with Indian laws, including the appointment of a grievance officer – and sought after a reply at within 4 weeks.
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